Contact Us — CalFresh Calculator

We welcome your questions, feedback, error reports, and collaboration inquiries. Whether you are a visitor trying to understand your SNAP eligibility, a journalist researching food assistance programs, a nonprofit looking to partner with us, or a developer who spotted a bug — we want to hear from you. CalFresh Calculator is built and maintained by a small, dedicated team, and every message is read by a real person, not an automated filter. We are committed to responding to every inquiry within 48 hours, and most messages receive a reply within 24 hours during business days.

How to Reach Us

What Types of Questions We Handle

We receive a wide variety of messages, and we make every effort to help with each one. Below are the most common categories of inquiries we receive, along with guidance on what information to include so we can help you as quickly as possible.

SNAP and CalFresh Eligibility Questions

If you have a question about how the calculator works, what a specific deduction means, or why your estimated benefit differs from what you expected, we are happy to help. To get the fastest and most accurate answer, please include the following in your email:

• Your state of residence
• Your household size
• The income and deduction figures you entered into the calculator
• The result the calculator showed you
• What you expected or what seems incorrect

Please remember that we can explain how the calculator works and what SNAP rules it implements, but we cannot provide legal advice, make an official eligibility determination, or intervene with your county office on your behalf. Only your local county social services agency can make an official SNAP eligibility determination.

Calculator Accuracy and Error Reports

Accuracy is our highest priority. If you believe the calculator is producing an incorrect result — whether the income limit seems wrong, a deduction is miscalculated, or the benefit estimate does not match an official source — please report it to us immediately. We take accuracy reports extremely seriously and investigate every single one.

When reporting a potential error, please include:

• The state and household size you selected
• The specific values you entered (income, deductions, shelter costs, etc.)
• The result our calculator returned
• The result you expected, with a link to the official source that supports your expectation
• A screenshot if possible

We cross-reference every error report against the USDA Food and Nutrition Service publications and the Code of Federal Regulations (7 CFR 273). If an error is confirmed, we correct it within 48 hours and publish a note on the affected page.

Website Feedback and Suggestions

We are constantly working to improve CalFresh Calculator. If you have a suggestion for a new feature, a change to the user interface, additional content you would like to see, or any other feedback, we genuinely want to hear it. Many of our best improvements have come from visitor suggestions. There is no suggestion too small — if something confused you or could be clearer, that is valuable information that helps us improve the experience for everyone.

Accessibility Feedback

We are committed to making CalFresh Calculator accessible to all users, including those who use screen readers, keyboard navigation, or other assistive technologies. If you encounter any accessibility barrier while using our site, please let us know. Include the following details:

• The page or feature where you encountered the issue
• The assistive technology you are using (e.g., JAWS, NVDA, VoiceOver)
• A description of the barrier you experienced
• Your browser and device information

We treat accessibility issues with the same urgency as accuracy errors and work to resolve them as quickly as possible.

Partner and Collaboration Inquiries

We are open to collaborations with organizations that share our mission of helping low-income families access food assistance benefits. We have worked with nonprofits, legal aid organizations, community health centers, and other public benefit websites. Types of collaborations we are interested in include:

• Content partnerships: Co-authoring educational content about SNAP eligibility, application processes, or benefit maximization strategies
• Tool integrations: Embedding or linking our calculator on partner websites that serve low-income populations
• Data sharing: Sharing our research on state-specific SNAP rules (all of which is derived from public government sources)
• Referral partnerships: Directing users to partner organizations for application assistance, legal aid, or other social services
• Research collaborations: Contributing data or analysis to academic research on food assistance program access

If you represent an organization interested in partnering with us, please email calfreshcalculator@gmail.com with "Partnership Inquiry" in the subject line, and include a brief description of your organization, your mission, and the type of collaboration you have in mind.

Media and Press Inquiries

Journalists and media professionals researching stories about SNAP, CalFresh, food insecurity, or benefits access are welcome to contact us for commentary, data, or background information. Wasim Akram, our founder, is available for interviews on topics including:

• The digital divide in benefits access and how online tools can bridge it
• Common misconceptions about SNAP eligibility
• State-by-state differences in SNAP rules and how they affect applicants
• The role of independent web publishers in making government information accessible
• Privacy considerations when people use online benefits calculators

For media inquiries, please email calfreshcalculator@gmail.com with "Media Inquiry" in the subject line. We typically respond to media requests within 12 hours during business days.

How to Send Us a Message

To help us route your message to the right person and respond efficiently, please use the following guidelines when emailing us:

Response Time Commitment

We take our response time commitment seriously. Here is what you can expect:

Our business days are Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. Emails received outside of business hours are processed the next business day. If you have not received a response within the time frame above, please check your spam or junk folder, then resend your message. Occasionally, email providers filter our responses.

Frequently Asked Questions About Contacting Us

Can you tell me if I qualify for SNAP?

We can explain how the eligibility rules work and how our calculator implements them, but we cannot make an official determination. Our calculator provides an estimate based on publicly available SNAP guidelines. For an official determination, you must apply through your state's SNAP agency or your local county social services office.

Can you help me with my SNAP application?

We cannot assist with the application process itself, but our blog contains detailed guides on how to apply for SNAP in each state. We can also direct you to your state's online application portal or local office if you tell us which state you live in.

Do you offer phone support?

At this time, we do not offer phone support. Email is the most efficient way to reach us and allows us to research your question thoroughly before responding. If you need immediate assistance with a SNAP application, we recommend contacting your local county social services office directly.

I found an error in the calculator. What should I do?

Please report it immediately by emailing calfreshcalculator@gmail.com with "[Error Report]" in the subject line. Include the state, household size, values you entered, the result you received, and the correct result with a source link. We investigate every error report and correct confirmed errors within 48 hours.

Can I use your calculator or content on my website?

Our written content is copyrighted and may not be republished without permission. However, you are welcome to link to any page on our site. If you are interested in embedding our calculator or co-publishing content, please reach out about a partnership.

How do I request a data deletion under CCPA?

Since our calculator runs entirely in your browser and we do not collect personal information, there is typically no data to delete. However, if you have concerns about any data we may process (such as email correspondence), please email us with "[Privacy]" in the subject line and we will respond within 48 hours. For full details, see our Privacy Policy.

Reminder: CalFresh Calculator is an independent, privately operated website. We are not affiliated with, endorsed by, or connected to the USDA, any state SNAP agency, or any government entity. If you need official assistance with your SNAP application or benefits, please contact your local county social services office or visit USDA FNS.